Refund Policy, TOS, & Privacy Terms

Satisfaction:

1. Our liability, in all instances, is limited to the purchase price of the plants we sell. Any unsatisfactory plants must be returned within 7 days. We can not be responsible for the health of the plants beyond this period. We give no guarantee, either written or implied, as to the productivity of the stock offered.

2. If there is a problem with your order, you must contact us within 24 hours of receiving your shipment. Please keep the original box and mailing label.

Terms of Sale

We accept Visa, MasterCard, American Express, Discover, and Pay-Pal. For your protection, all credit card information sent online is received on our secure site. After processing your information, Waldor Orchids safely disposes of any credit card information that has been received. We ship all orders with just an invoice number.

Ordering:

1. To ensure the health of the plants, we reserve the right to switch shipping carry if necessary.

2..Plants will be shipped out-of-bloom following the placement of the order. (Next Monday or Tuesday) Please contact us via phone at (609) 927-4126 if the shipping date must be changed an extra charge may apply.

3. All internet orders must be placed online. If you have any questions, you can email us here or call and ask for Web Sales (609) 927-4126

4. Weather permitting all orders will be shipped on Monday or Tuesday of the week

5. All New Jersey residents will be charged New Jersey State Sales Tax

6. Although we will take all precautions to avoid severe weather conditions, kindly let us know if the weather in your area does not appear to be conducive to shipping.

7. Buyer is responsible for supplying Waldor Orchids with their up-to-date address when placing an order. Otherwise, merchandise will be returned at the buyer's expense.

Shipping, Packing, and Handling:

1. We ship using the following methods:

US Express Mail: for overnight shipping (usually overnight, but occasionally for 2-day service). This is highly recommended if there is any question regarding the weather.

US Priority Mail: to arrive 2-3 days with shipping confirmation.

FedEx: available especially for larger and heavier packages. Contact us for special arrangements and pricing.

2. Shipping via US Mail, UPS, and Fed Ex will be charged at actual cost.

3. If heat packs are necessary during the winter months, a fee of $2.00 for each pack will be charged. Heat packs are not to be reused and should be discarded after opening your shipment.

4. Selection of service and carrier is a guideline. We reserve the right to choose and select on a per order basis.

Satisfaction:

5: Waldor Orchids reserves the right to choose the best method of shipping even if it overrides the shipping method purchased.

2. If there is a problem with your order, you must contact us within 24 hours of receiving your shipment. Please keep the original box and mailing label.

LIMITATION OF REMEDIES: BUYER’S SOLE AND EXCLUSIVE REMEDIES SHALL BE LIMITED TO EITHER THE REPLACEMENT OF THE PLANT MATERIAL OR A REFUND OF THE PURCHASE PRICE OF THE PLANT MATERIAL, AT THE BUYER’S OPTION. THESE EXCLUSIVE REMEDIES SHALL COVER ANY CLAIMS BASED ON CONTRACT, STATUTE, COMMON LAW, OR TORT. SELLER SHALL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, ECONOMIC LOSS (INCLUDING LOST PROFITS), GROWING COSTS, INSPECTION, TRANSPORTATION, AND OTHER SERVICES AND EXPENSES RELATING TO THE STOCK SOLD. BUYER AGREES THAT RECOVERY OF ANY KIND SHALL NOT EXCEED THE PURCHASE PRICE OF THE SPECIFIED PLANT MATERIAL

Privacy policy

Waldor Orchids Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from waldor.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers.

PAYMENT TYPES ACCEPTED], email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

[[INSERT IF AGE RESTRICTION IS REQUIRED]]

MINORS

The Site is not intended for individuals under the age of [[INSERT AGE]].

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at williamrobinson@waldor.com or by mail using the details provided below:

10 E POPLAR AVE, LINWOOD, NJ, 08221, United States